We Our Families

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.

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Testimonials

What Families Are Saying

Real Stories from Real People

Thank you for being so supportive and kind during this difficult time for me and my family. We are forever grateful
Author: Jessica Santiago rated with 5 stars

I'm no stranger to loss. With that being said, I recently experienced one of the toughest ever. When the circumstances are bad, it really helps to be handled with care. Cynthia really treated us with the kindness and compassion that we needed, and I'm grateful she was there.
Author: Alex C, rated with 5 stars

The service was excellent! Much respect for Ms. Elizabeth who supported my niece’s choice to personally bathe and prepare her mothers body for her family viewing. It was a most sacred moment and Elizabeth Guided us without judgement but with shared joy. She was on her third day of working at The Chapel… Job well done. Thank you!
Author: Cjoyinnertainment Sharifah Ihsan-Wilson rated with 5 stars

My husband Enrique and I highly recommend Chapel of the Chimes and Mrs. Donna Matthews for your prearrangement needs. She was very professional and pleasantly accommodating. Two thumbs up!
Author: Deborah A Wanzo (Deb) rated with 5 stars

Cynthia and Fred were amazing, they took such good care of us. We enjoyed their professionalism but also their ability to make us smile and laugh.
Author: Jennell Belt rated with 5 stars

Cynthia was kind and very professional and did her job with a smile. She was very Genuine and not scripted like a movie. Thank you Cynthia
Author: Basia Szlachta rated with 5 stars

Jessica Santiago-Hemley December 11, 2025 5 stars

“My experience with Chapel of the Chimes was nothing Short of Grand Cynthia Aguirre and Mr Fred Schulz made the arrangement process smooth an stress FREE... They both provided STAR TREATMENT very informative and satisfactory! I know my Dad is in GOOD hands an will be given the BEST service for his Homegoing! I Thank both from my Heart I Pray God continue to Bless them in providing the Best service to Families that seek their services! I highly Recommend them to those who can use an appreciate their Services Definitely Top Tier A+! Thaaaaaanxamillion Cindy and Fred We really appreciate all you did to assist us for my Dad! ~ VENUSBENICIA”
Benicia Clark December 10, 2025 5 stars

“My family is currently dealing with a highly stressful situation, but Fred Schulz made the process much easier and straightforward. Fred is sincere, helpful, and genuine. Fred took the time to meet my family at the hospital and sit down with us to answer all our questions. He took the time to walk us through the chapel, which was very helpful. I believe meeting Fred was such a true blessing. THANKS FRED!”
James December 03, 2025 5 stars

Doug S November 23, 2025 5 stars

“I am deeply grateful to Cynthia Aguirre for the exceptional support and heartfelt sympathy she offered during my family’s funeral arrangements. Her compassion, patience, and understanding made an incredibly difficult time easier to bear. Navigating these details while grieving my mom's passing was difficult, but her professionalism and genuine care guided us through every step with comfort and confidence. She took the time to listen to my wishes and offered thoughtful guidance, ensuring everything was handled with dignity. Every step of the way, my family and I felt supported and reassured that my mom's final arrangements were in good hands. Thank you for everything you did for our family! Regards, Alicia T.”
Asha Dlct November 25, 2025 5 stars

“Exceptional Care at Chapel of the Chimes, Oakland I want to express my heartfelt gratitude to everyone at Chapel of the Chimes in Oakland, especially Cecilia and Ed. From the moment we walked in, we were treated with genuine care, respect, and compassion. Every detail was handled thoughtfully, and the staff made a very difficult time feel lighter. Cecilia was incredibly compassionate, sensitive, kind, attentive and prompt in every interaction. Her warmth and understanding brought comfort during a very emotional time, and made it feel a bit easier for which I and my family are truly appreciative . She and her staff ensured the entire process was handled with dignity and grace. A special thank-you as well to Ed, the director, who genuinely went the extra mile. His professionalism, guidance, and attention to every detail made all the difference. They guided us through every step with patience, answered all our questions, and made sure our loved one was honored beautifully. Their warmth, dignity, and attentiveness meant more than words can express. Chapel of the Chimes provided exceptional support, kindness, and respect throughout, and I am deeply grateful. I highly recommend them to anyone seeking compassionate care during such a difficult moment - Loretta Machado and the Machado family”
Vikram Machado November 16, 2025 5 stars

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