We Our Families

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.

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Testimonials

What Families Are Saying

Real Stories from Real People

The service was excellent! Much respect for Ms. Elizabeth who supported my niece’s choice to personally bathe and prepare her mothers body for her family viewing. It was a most sacred moment and Elizabeth Guided us without judgement but with shared joy. She was on her third day of working at The Chapel… Job well done. Thank you!
Author: Cjoyinnertainment Sharifah Ihsan-Wilson rated with 5 stars

My husband Enrique and I highly recommend Chapel of the Chimes and Mrs. Donna Matthews for your prearrangement needs. She was very professional and pleasantly accommodating. Two thumbs up!
Author: Deborah A Wanzo (Deb) rated with 5 stars

Cynthia and Fred were amazing, they took such good care of us. We enjoyed their professionalism but also their ability to make us smile and laugh.
Author: Jennell Belt rated with 5 stars

Cynthia was kind and very professional and did her job with a smile. She was very Genuine and not scripted like a movie. Thank you Cynthia
Author: Basia Szlachta rated with 5 stars

Very helpful and informative. Thank you
Author: Stacy rated with 5 stars

I highly recommend working with Cynthia Aguirre She was very professional and understanding. She also help us to get things done in a short period of time, great customer service.
Author: Matias Bentancur rated with 5 stars

“Exceptional Care at Chapel of the Chimes, Oakland I want to express my heartfelt gratitude to everyone at Chapel of the Chimes in Oakland, especially Cecilia and Ed. From the moment we walked in, we were treated with genuine care, respect, and compassion. Every detail was handled thoughtfully, and the staff made a very difficult time feel lighter. Cecilia was incredibly compassionate, sensitive, kind, attentive and prompt in every interaction. Her warmth and understanding brought comfort during a very emotional time, and made it feel a bit easier for which I and my family are truly appreciative . She and her staff ensured the entire process was handled with dignity and grace. A special thank-you as well to Ed, the director, who genuinely went the extra mile. His professionalism, guidance, and attention to every detail made all the difference. They guided us through every step with patience, answered all our questions, and made sure our loved one was honored beautifully. Their warmth, dignity, and attentiveness meant more than words can express. Chapel of the Chimes provided exceptional support, kindness, and respect throughout, and I am deeply grateful. I highly recommend them to anyone seeking compassionate care during such a difficult moment - Loretta Machado and the Machado family”
Vikram Machado November 16, 2025 5 stars

“Here’s a shorter, powerful Google-friendly version: ⸻ ⭐️⭐️⭐️⭐️⭐️ During one of the hardest moments of our lives, Cynthia was a true blessing. My mom and I were overwhelmed with grief after losing my sister, and Cynthia guided us through every step with compassion, patience, and dignity. She made an unbearable situation feel a little lighter and ensured we felt supported and understood the entire way. We are deeply grateful for her kindness and care. Highly recommend.”
Jae S November 10, 2025 5 stars

“From the bottom of my heart, I want to thank Cynthia and the entire staff at Chapel of the Chimes for their kindness, compassion, and care during such a difficult time. They were all wonderful, very accommodating, and treated my husband with the so much respect and dignity. Cynthia went above and beyond to make sure everything was beautiful and peaceful. She allowed me to have a special moment with my husband that I will treasure forever. He looked so peaceful, as if he were just asleep. It’s never easy to accept God’s plans, especially when it means losing someone you love so deeply, but thanks to Cynthia and the team, this painful moment was handled with so much love and grace. I will always be grateful for their support and compassion. 🩷”
Betty Houston November 06, 2025 5 stars